FAQ
Q: How do I check my order status?
A: You may check your order status using our order status tracker.If your order is placed after 4PM, Your order will ship the day after tomorrow. If you have not received a tracking by the published turnaround time then please contact us.
Q: Can I make changes to my order?
A: Visit the order status page to request a change to your order. We cannot guarantee that any change or cancellation request sent after 30 minutes, from order, will be accommodated.
Q: Will I receive shipping notification once my order has shipped?
A: Yes, you will receive an email with your tracking number or ready for pick up notice as soon as your order ready.
Q: Can I apply my discount code after my order has been placed?
A: We are not able to apply discount codes on orders that have already been placed.
Q: Can I expedite my order?
A: You order will be produced ASAP and we are unable to expedite your order any faster.
Q: Where are my uploaded images?
A: Once you log in you should be able to see your images in the order status section of your account page. If you are not able to see your images please contact us and we will help you locate your images.
Q: How can I get tax exemption?
A: If you would like to be marked as tax-exempt for California, then please fill out this form cdtfa230.pdf and attach your seller permit and submit it for review at sales@party4u.co
Q: I forgot my username / password, can you help me?
A: Please go to our login page and click the reset password link and enter your email address and we will email you the reset password instructions.
General FAQ
Q: Do you outsource your prints?
A: No, we produce all of our prints in-house. From printing on our UV printer and cut on our digital cutter. Everything is done in-house so that we can control our quality and turnarounds.
Q: What is the largest size you print?
Foamcore - 48"x96"
Coroplast - 48"x96"
Adhesive Vinyl - 48”x72"
Q: Do you offer custom sizes?
A: Yes, you can order any custom size you would like. It is easiest if you size your image beforehand in illustrator or Photoshop, then once you upload, choose the size option match with your file.
Q: Can you help me choose what media would look best with my images?
A: Yes, just send us an email with your low res images
Q: Do you offer bulk order discounts?
A: Yes. Please contact us for more information.
File Setup
Q: What type of file formats do you accept?
A: We accept .Jpeg .PDF .PNG and .AI file
Q: What's the max file size I can upload to your website?
A: Max upload file size is 500mb. For larger files, upload placeholder image and email file transfer link to sales@party4u.co
Q: What resolution do you require?
A: 150ppi is prefered. (Maximum: 300ppi - Minimum: 72ppi)
Q: What color profile should I use?
A: Make sure your image is CMYK. (Adobe Photoshop: Go to Edit/Color Settings) Then save your file as PDF or Jpeg and check the box that says "embed profile".
